DHL Express highlights importance of managing customer experiences to stay ahead of competition

According to the latest [report](https://www.mckinsey.com/global-themes/customer-experience) (http://apo.af/6MJ2vy) by [McKinsey & Company on customer experience](https://www.mckinsey.com/global-themes/customer-experience), “Superior customer experience is increasingly being recognized as a competitive advantage for businesses, and it is becoming ever more important that a company differentiate… Read more on https://dhl.africa-newsroom.com/press/dhl-express-highlights-importance-of-managing-...

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