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# DHL Express launches live chat to improve convenience and response times
- URL: https://www.alwihdainfo.com/dhl-express-launches-live-chat-to-improve-convenience-and-response-times-a79370/
- Published: 2019-11-19T13:07:47.000Z
- Updated: 2026-04-02T14:52:44.000Z
- Author: APO
- Tags: ACTUALITES, #Import 2026-04-02 14:50

As part of DHL (www.DHL.com) Express’ commitment to innovation, the company launched a unique Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email services. Hennie Heymans, CEO of DHL Express Sub Saharan Africa, says customers benefit from quicker response times and by interacting with the company with \[…\]

As part of DHL (www.DHL.com) Express’ commitment to innovation, the company launched a unique Multi-Channel Tool (MCT) that a...  
  
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