Empirix to Optimize Customer Care Environments with Dedicated Analytics and Troubleshooting ...

(BUSINESS WIRE)-- Mobile World Congress - Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the launch of its Customer Care solution, a new addition to its Customer Experience Assurance (CEA) portfolio. The solution is designed for use by a service provider's technical support staff, providing a simplified historical view of individual service experience for the entire customer base. The solution is actively in operation in a number of tier-1 mobile service providers today.

Within most service provider environments, the vast majority of customer care issues find their way to tier-2 or -3 network operations and engineering teams for resolution. But, with the volume of issues dramatically increasing due to growth in available data services and the proliferation of mobile device users, sustaining this model and resolving issues in a timely manner is becoming ever more difficult. ...

Source : http://me-newswire.net//news/18271/en...