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Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

[Microsoft Corp](https://www.microsoft.com/en-us/). (www.Microsoft.com) and [Genesys](http://www.genesys.com/) (www.Genesys.com) have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys