Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

[Freshworks](https://www.freshworks.com/) (www.Freshworks.com), a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at [Refresh 18](https://www.refresh18.com/home.html) ([www.Refresh18.com](http://www.refresh18.com/)) – Freshworks’… Read more on https://africa-newsroom.com/press/freshworks-launches-freddy-an-ai-engine-to-enrich-customer-expe...

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