Customer Service Week highlights the Importance of Customer Service for African businesses

A recent survey by research and analysis information technology company, Forrester has found that 39% of customers tell their friends and families about bad customer experience. This means that for every customer that has a bad experience with a company, the resulting business erosion that accompanies it can increase exponentially (1). While there are no […]http://feedproxy.google.com/~r/Appa-sourceTheAfric...