Customer service in Kenya – what it will look like in 5 years, and how your business can benefit

Over the last decade, customer service has relied on channels such as email, phone, and face-to-face contact, but the industry is rapidly changing. With people relying more on digital support, traditional customer service as we know it is likely to be dead in five years. As digitisation accelerates, customers have higher expectations for customer service, […]

Over the last decade, customer service has relied on channels such as email, phone, and face-to-face contact, but the industry is ...

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